Terms & Conditions

1. General Terms

Acceptance of Terms: User agrees to terms while accessing or transacting through the website.

Eligibility: Users must be legally capable of entering into contracts (e.g., 18+ age requirement).

Account Responsibility: Users are responsible for maintaining the confidentiality of login credentials.

Modification of Terms: Website reserves right to modify/update terms anytime without prior notice.

2. Payment Gateway & Transaction Terms

Accepted Payment Methods: Credit/Debit Cards, Net Banking, UPI, Wallets, EMI, BNPL etc.

Payment Confirmation: Order/booking is confirmed only upon successful payment receipt.

Transaction Security: Payments processed via SSL encrypted gateway as per PCI-DSS compliance.

Failed/Declined Transaction: The site is not responsible for failed transactions due to user bank issues.

Currency: All pricing and payments processed in specified currency (e.g., INR/USD).

Convenience Charges: Gateway or processing fees may be applied and displayed at checkout.

Chargeback Policy: Unauthorized transactions may be disputed via issuing bank; documentation required.

Fraud Monitoring: Suspicious transactions may be cancelled or kept on hold for verification.

3. Order/Booking, Fulfilment & Service Delivery

Booking availability subject to seat/room allotment.

Final itinerary subject to airline/hotel confirmation.

Travel documents/tickets shared post payment validation.

Customer must provide valid passport, visa details etc.

4. Cancellation, Refunds & Returns

Cancellation charges based on supplier policies & travel date proximity.

No refund for no-show or last-minute cancellation unless specified.

Non-refundable bookings (promo offers, last minute deals, visa fees).

Refund amount may vary due to airline/agent deductions.

By making a booking with Taxida it is deemed to have accepted these terms.

2. You Agree

All the information that you have provided to us prior to, during, or after using our service is correct and accurate. This includes but not limited to online booking, email, or telephone bookings. Taxida may update or correct any information at any time, as appropriate for the provision of reliable and quality service.

Your use of Taxida services grants no intellectual rights.

You will not use the Taxida Services for unauthorized or unlawful purposes and/or impair the proper operation of the Taxida services.

You will not access or attempt to access any data that is not directly relevant to the services you have opted for as determined by Taxida, including and not limited to the data of other Taxida users.

To refrain from doing anything which we reasonably believe to be disreputable or capable of damaging our reputation.

To make payment in full for any ride you take, or book on behalf of another party, and/or in respect of using any Taxida services provided to you.

To treat all Taxida drivers with respect as they are obliged to treat you and not cause damage to their vehicle nor engage in any unlawful, threatening or abusive behavior. Any damage caused will result in the relevant charges to cover the damage.

Not to possess any material that is deemed to be illegal or hazardous, or is generally prohibited by law, at all times during your participation in any of the Taxida services.

3. Charges and Payment

If you choose to pay for a ride via payment card, the relevant fare will be charged upfront and you agree that Taxida will debit your account for the amount shown for the relevant booking.

You agree that we may undertake relevant authorisation checks on any payment details you have provided to us. For security reasons, payment details including card numbers will not be stored in our system — instead, we use payment card tokens generated by the secure payment provider to process subsequent payments.

Cancellation: if you cancel the ride before 24 hours from the ride start time, we will not charge you. If you cancel between 24 and 4 hours from the ride start time, we will charge 15% of the ride fare as a cancellation charge. If you cancel within 4 hours or abort a ride in progress, you are liable for the full cost of the ride and are not entitled to any refunds. All charges quoted are per vehicle.

4. Extra Charges & Fees

We will charge between ₹150–500 if the vehicle requires cleaning or restoration due to any customer incidents during or after the ride (spillage, vomiting, unexpected urination, or similar events).

We will charge at cost plus any overhead incurred for any damage caused by you or your fellow riders to the vehicle or any property belonging to the driver or Taxida.

All charges quoted are based upon the information given at the time of booking.

5. Charges Are Subject to Change If

The number of passengers or luggage is more at the time of the start of the ride than what was indicated at the time of booking.

The ride requires diversions from the originally requested route, or passengers must be picked up or dropped off at various points.

Waiting time for a non-airport pick-up is 15 minutes free; charges apply for additional time.

6. Airport Trip

All pickups from airports have additional charges, including 60 minutes of car park time for the driver to meet you inside the airport. Additional parking charges apply beyond 60 minutes.

Your driver will meet you inside the airport terminal's arrival hall. One hour of waiting time from your flight's arrival is included; after this, waiting charges apply (₹100 per hour). Notify your driver of any delays.

We monitor your flight via the official airport website and adjust your pickup time for delays or early arrivals. If a passenger does not board their flight, our control room must be notified via email or telephone at least two hours prior to the booking time, or the full booking fare will be charged.

Passengers must not leave the airport without informing our office, or this will be regarded as a cancellation without prior notice and result in a full fare charge.

Taxida drivers do not accept any liability for loss or damage to passengers' belongings. We reserve the right to refuse service due to excess luggage that would make the vehicle unsafe.

7. Waiting Charges

Airport pick-up charges include 60 minutes of free waiting time after the flight landing time; after that, waiting charges apply (currently ₹100 per hour for a standard car).

Taxida shall use all reasonable endeavors to get you to your destination on time, but shall not be liable for any loss due to delays caused by road traffic conditions beyond its control, nor for any loss of profits, business, or indirect or consequential loss.

8. Promotions

Taxida may create promotions offering voucher codes redeemable for a discount. These may be removed at any time. Voucher codes cannot be sold or transferred, redeemed for cash, may expire, and may be limited to one-time use. Taxida reserves the right to remove any voucher code redeemed in error or in violation of terms; all decisions by Taxida in this matter are final.

9. General

A booking can only be amended or canceled by contacting us via telephone or email.

Illustrations, photographs, and descriptions on the website, brochures, charge lists, or documents serve merely as an indicative guide and are not binding.

We may amend these Terms from time to time to reflect changes to Taxida, and will give reasonable notice of any changes.

10. Lost Property

Taxida will use reasonable endeavors to assist with lost property inquiries relating to a given booking. Items returned to the Taxida main office are held for 6 months; you must provide appropriate evidence of identity to collect them within that time.

Taxida acts only as a fulfilment platform and does not own any responsibility for thefts or loss of valuables during a ride. The customer is fully responsible for their own goods and valuables.

11. Limited Liability of Taxida

Unless Taxida explicitly acts as a reseller, Taxida acts as a facilitator connecting the user with the respective service providers. Taxida's liability is limited to providing the user with a confirmed booking as selected.

Any issues faced by the user at the time of availing services are the sole responsibility of the service provider. Taxida has no liability with respect to the acts, omissions, errors, representations, warranties, breaches, or negligence of any service provider.

Unless explicitly committed by Taxida: Taxida assumes no liability for the standard of services provided by service providers, provides no guarantee as to their quality or fitness, and does not guarantee availability of any listed services.

By making a booking, the user understands Taxida merely provides a technology platform, and the ultimate liability rests with the respective service provider, not Taxida. The ultimate contract of service is between the user and the service provider.

12. Right to Refusal

Taxida reserves the right to refuse to carry any persons or objects that the driver deems likely to cause harm or damage to the vehicle in any form. The judgment of the driver is final.

13. Queries

All queries must be raised in writing before 24 hours of the ride time.